Privacy Policy

At Minted Mobile, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.

Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and billing/shipping address.
• Payment Information: We do not store credit card details. Payments are processed securely via PayFast.
• Order Information: Products purchased, order history, and delivery preferences.
• Communications: Messages sent through our contact forms or customer service.

How We Use Your Information

• To process and fulfill your orders.
• To send order confirmations, shipping updates, and tracking information.
• To respond to customer service requests and support needs.
• To process warranty claims and returns.
• To send promotional communications (with your consent).
• To improve our website and customer experience.
• To comply with legal obligations.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With courier companies to deliver your orders.
• Payment Processors: With PayFast to process secure payments.
• Legal Requirements: When required by law or to protect our rights.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Our website uses SSL encryption for secure data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function properly (cart, checkout).
• Analytics Cookies: Help us understand how visitors use our site.
• Marketing Cookies: Used to deliver relevant advertisements (with consent).

You can control cookies through your browser settings.

Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to the processing of your information.
• Withdraw consent for marketing communications.
• Lodge a complaint with the Information Regulator.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for warranty and accounting purposes.

Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date. We encourage you to review this policy periodically for any changes.