Frequently Asked Questions

Yes, 100%. We only sell genuine Apple iPhones. Every device we sell is verified to be authentic and is sourced from reputable suppliers. We never deal with counterfeit or replica products.

Pre-owned means the device was previously owned by someone else. However, unlike typical "second-hand" phones, our pre-owned devices go through our rigorous 50-point inspection and restoration process to ensure they meet our quality standards.

All our phones are thoroughly inspected and graded. We clearly state the condition of each device in the product description. Most devices are in excellent condition with minimal signs of use. Any cosmetic imperfections are disclosed upfront.

Yes, all our iPhones are network unlocked and will work with any South African carrier including Vodacom, MTN, Cell C, and Telkom. You can insert your SIM card and start using it immediately.

Yes! We deliver to all major cities and towns across South Africa. Delivery times vary by location but typically range from 2-5 business days.

We offer FREE delivery on orders over R2,000. For orders under R2,000, a flat shipping fee applies which will be calculated at checkout based on your location.

Absolutely! Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account on our website.

All our devices come with a warranty that covers manufacturing defects and hardware failures. Please check individual product listings for specific warranty duration. Our warranty does not cover physical damage, water damage, or software issues.

We offer a 7-day return policy. If you're not satisfied with your purchase, you can return it within 7 days of delivery for a full refund, provided the device is in its original condition with all accessories.

Simply contact us via email or our contact form with your order number and a description of the issue. Our customer service team will guide you through the process and arrange for repair or replacement.

We accept payment via PayFast, which includes Visa, Mastercard, instant EFT, and other popular South African payment methods. All transactions are secure and encrypted.

Absolutely. We use PayFast, a trusted South African payment gateway, which uses bank-level encryption to protect your payment information. We never store your card details on our servers.